Refund Policy

Software Subscription Refund Policy

Thank you for subscribing to our software! We strive to provide you with a valuable and high-quality service. However, we understand that sometimes things don't work out as expected. Please read our refund policy carefully.

1. Monthly Subscriptions:

Cancellation within the Initial Period: For new monthly subscriptions, you may cancel within 14 days of your initial purchase date and receive a full refund, if you have not excessively used the software beyond a reasonable trial period (as determined by us).

No Refunds After the Initial Period: After the initial cancellation period, monthly subscription fees are non-refundable. If you cancel your subscription after this period, you will not receive a refund for the current billing cycle, but your access to the software will continue until the end of that cycle.

Cancellation Process: To request a refund within the initial period, you must contact our customer support team at [email protected] with your account details and the reason for your refund request. We will review your request and process it accordingly.

2. Yearly Subscriptions:

Cancellation within the Initial Period: For new yearly subscriptions, you may cancel within 30 days of your initial purchase date and receive a full refund, if you have not excessively used the software beyond a reasonable trial period (as determined by us).

After the initial cancellation period, if you choose to cancel your yearly subscription, we do not offer pro-rated refunds for the remaining unused portion of your subscription. Your access to the software will continue until the end of your current annual billing cycle.

Cancellation Process: To request a refund within the initial period or inquire about a potential pro-rated refund (if applicable), you must contact our customer support team at [email protected] with your account details and the reason for your cancellation.

3. General Refund Conditions:

Excessive Usage: We reserve the right to refuse a refund if we determine that you have excessively used the software during the initial refund period. This includes, but is not limited to, utilizing a significant portion of the software's features or exceeding reasonable usage limits for evaluation purposes.

Change of Mind: While we aim for customer satisfaction, refunds are generally not granted simply due to a change of mind after the initial refund period has expired. We encourage you to thoroughly evaluate our software during any available trial period or within the initial refund window.

Technical Issues: If you experience significant technical issues that prevent you from using the software as intended and our support team is unable to resolve1 these issues within a reasonable timeframe, you may be eligible for a refund, even outside the initial period. We will require you to provide sufficient information and allow us reasonable time to attempt to resolve the issues.  

Third-Party Charges: This refund policy applies only to the subscription fees paid directly to us. We are not responsible for any fees charged by third-party payment processors or other services you may use in connection with our software.

Refund Processing Time: Once your refund request is approved, please allow [Number, e.g., 5-10] business days for the refund to be processed and reflected in your original payment method. Processing times may vary depending on your payment provider.

Policy Updates: We reserve the right to modify this refund policy at any time. Any changes will be posted on our website or communicated to you via email.

4. Contact Us:

If you have any questions about our refund policy, please contact our customer support team at:

[email protected] or 1-800-581-4528